Shipping and Delivery Terms

Retail Shipping and Delivery Times

All orders over $100 Australian dollars excluding G.S.T will be delivered free of charge. Should your order be under $100 Australian dollars a flat shipping rate of $10 will apply.

Please allow up to 7 working days for your order to be dispatched. Once it has been sent, it can take approximately 7 working days to be delivered. We currently use a mixture of TNT, Fastway, Sendle or alternately Australia Post to deliver your order.

We will arrange for the delivery of goods to the address provided when your order is placed. 

If delivery is unsuccessful the customer will be responsible for any redelivery charges should they arise. 

Returns

Contact us immediately to discuss our returns options ,should you not love your U-chus Fair Trade purchase. Call us immediately to discuss our returns options on 0407 725 905.

However,  noting the following.

All unused products may be returned for a full refund providing the following conditions are met.

  • All Returned Products to be received by U-chus Fair Trade within 28 days from office dispatch date.
  • Products have been unused, unwashed, and are returned in original condition.

Once your return has been authorised over the phone or by email. Your product should be packaged in original packaging where possible and returned to U-chus Fair Trade, 44 Etwell Street, East Victoria Park, PERTH WA 6101.

Please note that U-chus Fair Trade are not responsible for transit costs for returned items, these are at the customer’s expense unless a product has a fault. Please note, we recommend all returns are sent via tracked postage. We are not responsible for items lost or undelivered.